The complete installation video and fingerprint setting video have been uploaded on this web page and also in our instruction manual. Be sure to check them before you install and set up your new fingerprint door lock.

The first registered fingerprint is the administrator's fingerprint, and the product is in test mode until the administrator's fingerprint is successfully entered. Any fingerprint in test mode can open the lock. You only need to enter your own fingerprint into the system.

Step1 Remove the battery. Step2 Press and hold the function key. Step3 Install the battery (press and hold the function key when installing the battery). After a few seconds release the button voice will automatically switch to English.

You can use a power bank for emergency power the lock to unlock, or use the backup mechanical key. In addition, this lock has a low battery reminder function to remind you to replace the new battery in time.

Yes, it is. But prolonged exposure to rain will affect the product's lifespan. Suggest installing it on a door with eaves.

It is because of an error in your installation that causes the lock to work contrary to the instructions given by the user. Please check the instruction manual installation steps step 4.

The keyboard has an anti-touch function, if you want to wake up the keyboard please use 2-3 fingers to touch the keyboard gently.

If the latch is stuck or does not work after installation, it may be due to the gear shaft being inserted in the wrong direction or at the wrong angle. Refer to the Owner's Manual to make the necessary adjustments before attempting to use it again.

You can feel completely at ease. In addition to the user manual, we provide a video installation tutorial. In addition, if you encounter any other problems. We will help you until the problem is solved!

If replacing the whole Entry, it is best to measure from the inside of doorway, jamb to jamb, or wall to wall.

Of the many methods out there, we find it best to open the door and stand inside the doorway with your back to the hinges, or “Butt to Hinge”, and see which way the door is swung. If the door is to your right it is Right Hand Swing, if it is your left, it is Left Hand Swing.

Yes! Door thickness comes into play when looking at the difference between an Interior or Exterior Door. An Exterior Door is typically at least 1 ¾” thick to 2 ¼” depending on size of door. The thicker your door is will make your door more secure and prevent warping when exposed to the outside elements.

Typically, a Front Door or “Entry” is built on a 2x6 wall. This will require at least a 6-5/8” sized jamb to allow for the 2x6, sheetrock and OSB or sheeting on the outside. Sometimes under the sheetrock an additional sheet of plywood or OSB is attached. This will require another 1/2” or going to a 7-¼” Jamb or Frame.

We want to help you meet your deadlines, but we do have some limitations in order to provide the craftsmanship that we expect from each of our projects. We can try to work with you on meeting an order by date. The typical cost for expediting our production rates is 20% of the cost of that product. We can discuss options for rushing your ship rate as well. We will do all we can to help you get your order in time for your important deadlines.

You will receive an email notifying you that your order has left our facility and is on its way to your home, or business. This email will provide a tracking number so you can track your shipment.